Before you address a maintenance problem here are some things you should consider. First is the Maintenance Flowchart which outlines the entire maintenance process, answering questions like when to get maintenance committee involved and when to get staff involved. The other resource is Major vs. Minor maintenance chart which will help you understand what kind labor and funds will be allocated for your project.
With these two resources you can address your issue in the most efficient way. If you still have questions ask your maintenance rep.
You might also be able to find your answer in the Maintenance F. A. Q.
*click to enlarge flowchart!*